IMMD 年報 2023
 

Appendix 19 - Appreciation and Review Findings on Complaints


(as at 31 December 2023)

Review findings by the Complaints Review Working Party on complaints received from 2021 to 2023

Review Findings
Year Justified[Remark] Undetermined Unjustified Total No. of Review
2021 1 0 1 2
2022 2 0 2 4
2023 0 0 2 2

Note(s):

  • In 2021, there were 9,871 letters of appreciation and note of thanks, 1 justified complaint, 0 undetermined complaint, and 1 unjustified complaint.
  • In 2022, there were 8,854 letters of appreciation and note of thanks, 2 justified complaints, 0 undetermined complaint, and 2 unjustified complaints.
  • In 2023, there were 6,111 letters of appreciation and note of thanks, 0 justified complaints, 0 undetermined complaint, and 2 unjustified complaints.

Remark(s):
Including 'Justified' and 'Partially Justified'.