Appendix 17 - Electronic Service Application Statistics


Application Type 2021 2022 2023
Mobile
Application
Internet Phone Total Mobile
Application
Internet Phone Total Mobile
Application
Internet Phone Total
Particular Search of Birth Records - 2,380 - 2,380 - 2,267 - 2,267 - 3,013 - 3,013
General Search of Birth Records - 149 - 149 - 150 - 150 - 178 - 178
Certified Copy of Birth Certificate - 5,213 - 5,213 - 5,166 - 5,166 - 7,894 - 7,894
Particular Search of Death Records - 947 - 947 - 1,161 - 1,161 - 1,757 - 1,757
General Search of Death Records - 276 - 276 - 297 - 297 - 411 - 411
Certified Copy of Death Certificate - 1,372 - 1,372 - 1,457 - 1,457 - 2,169 - 2,169
Search of Marriage Records & Certified Copy of Marriage Certificate - 5,500 - 5,500 - 5,395 - 5,395 - 7,623 - 7,623
Appointment for Identity Card Application (Registration of Persons Offices) 52,299 502,326 17,214 571,839 62,051 469,279 14,616 545,946 10,488 2,604,394 33,811 2,648,693
Appointment for Replacement of Identity Cards (Territory-wide Identity Card Replacement Exercise) 189,086 1,870,308 47,687 2,107,081 103,345 2,121,919 30,679 2,255,943 12,435 388,409 12,007 412,851
Appointment for Giving Notice of Intended Marriage - 39,727 2,951 42,678 - 43,669 3,456 47,125 - 70,285 9,776 80,061
Appointment for Applying for HKSAR Travel Documents 4,977 99,165 2,701 106,843 7,725 169,041 3,927 180,693 19,912 273,197 8,695 301,804
Appointment for Applying for Extension of Stay (except Visitors and some Application Types) - 121,832 2,967 124,799 - 71,372 1,809 73,181 - 77,091 1,652 78,743
Notification of Pre-mature Termination of Employment Contract of Foreign Domestic Helper - 4,869 - 4,869 - 8,439 - 8,439 - 8,349 - 8,349
Application for HKSAR Passport 4,812 124,205 - 129,017 12,027 298,915 - 310,942 42,321 564,367 - 606,688
Application for Access to Information of Immigration Department (including Application for Access to Information under the Code on Access to Information, Application for a Statement of Travel Records [Remark 11], Data Access Request under the Personal Data (Privacy) Ordinance [Remark 11], Request for a Copy / Certified Copy of a Document [Remark 11] and Application for Records of Member of the Crew of a Ship [Remark 11]) - 325 - 325 - 395 - 395 - 5,280 - 5,280
Appointment for Birth Registration - 51,917 8,828 60,745 - 42,411 5,840 48,251 - 36,465 6,868 43,333
Reporting Immigration Offences - 1,288 - 1,288 - 1,141 - 1,141 - 2,327 - 2,327
Application for Verification of Eligibility for Permanent Identity Card (including Supplementary Documents Submission & Change/ Enquiry about Appointment for Document Verification Relating to Verification of Eligibility for Permanent Identity Card) - 80,635 13,036 93,671 - 79,368 11,751 91,119 - 176,799 20,074 196,873
Submission of Information Required for Registration of Marriage - 10,068 - 10,068 - 10,856 - 10,856 - 14,812 - 14,812
Appointment for Collection of HKSAR Passport or Document of Identity for Visa Purposes 2,568 67,839 6,484 76,891 5,117 114,500 10,964 130,581 14,438 290,167 22,671 327,276
Enquiry about the Status of Application Relating to Verification of Eligibility for Permanent Identity Card - 92,115 9,914 102,029 - 109,834 9,552 119,386 - 456,859 27,019 483,878
Enquiry about the Status of Application Relating to Hong Kong Visas - 545,213 42,903 588,116 - 899,486 74,426 973,912 - 2,472,107 97,514 2,569,621
Application for Extension of Stay and Submission of Supplementary Documents - 177,703 - 177,703 - 345,190 - 345,190 - 288,492 - 288,492
Submission of Information Required for Registration of Birth - 14,955 - 14,955 - 13,525 - 13,525 - 10,762 - 10,762
Pre-arrival Registration for Taiwan Residents - 1,433 - 1,433 - 14,955 - 14,955 - 329,945 - 329,945
Application for Entry Visa under the Admission Scheme for the Second Generation of Chinese Hong Kong Permanent Residents - 44 - 44 - 137 - 137 - 179 - 179
Application for Certificate of Absence of Marriage Record - 4,966 - 4,966 - 6,048 - 6,048 - 12,073 - 12,073
Pre-arrival Registration for Indian Nationals - 2,415 - 2,415 - 33,256 - 33,256 - 258,250 - 258,250
Application for Immigration Arrangements for Non-local Graduates - 4,714 - 4,714 - 9,920 - 9,920 - 35,321 - 35,321
Application for Entry Visa for New Foreign Domestic Helper [Remark 1] - 845 - 845 - 2,659 - 2,659 - 5,723 - 5,723
Online Payment (for "e-Visa", Application of Search of Birth/Death/Marriage Records and/or Certified Copies of Such Records, Application for Certificate of Absence of Marriage [Remark 2] and Application for Access to Information of Immigration Department [Remark 11]) - 400 - 400 - 478,453 - 478,453 - 573,083 - 573,083
"e-Visa" Enquiry [Remark 2] - 502 - 502 - 106,661 - 106,661 - 117,040 - 117,040
Assistance to Hong Kong Residents Unit - Online Assistance Request Form [Remark 3] - - - - - 889 - 889 - 2,233 - 2,233
Application for Certificate of Exemption [Remark 4] - - - - - 196 - 196 - 418 - 418
Application for Amendment of Registered Particulars of Hong Kong Identity Card [Remark 5] - - - - - 227 - 227 - 3,533 - 3,533
Application for Entry for Employment as Professionals in Hong Kong under the General Employment Policy or Admission Scheme for Mainland Talents and Professionals [Remark 6] - - - - - 195 - 195 - 10,777 - 10,777
Application for Entry for Employment under Technology Talent Admission Scheme [Remark 6] - - - - - 1 - 1 - 189 - 189
Application for Entry to Hong Kong under the Quality Migrant Admission Scheme [Remark 6] - - - - - 2,284 - 2,284 - 189,340 - 189,340
Application for Entry for Investment as Entrepreneurs [Remark 6] - - - - - 6 - 6 - 81 - 81
Application for Entry for Training [Remark 6] - - - - - 24 - 24 - 1,121 - 1,121
Application for Working Holiday Visa of the Hong Kong Special Administrative Region [Remark 6] - - - - - 27 - 27 - 714 - 714
Application for an Entry Permit for Mainland Fisherman Deckhands [Remark 6] - - - - - 0 - 0 - 8 - 8
Application for Entry for Study [Remark 6] - - - - - 3 - 3 - 412 - 412
Application for Entry for Residence as Dependants [Remark 6] - - - - - 648 - 648 - 21,131 - 21,131
Application for Imported Workers (including Enhanced Supplementary Labour Scheme (formerly known as Supplementary Labour Scheme) [Remark 6], Special Scheme to Import Care Workers for Residential Care Homes [Remark 10] and Sector-specific Labour Importation Schemes [Remark 10]) - - - - - 1 - 1 - 92 - 92
Application for Entry for Visit / Transit [Remark 6] - - - - - 907 - 907 - 39,134 - 39,134
Application for the Hong Kong Special Administrative Region Travel Pass [Remark 6] - - - - - 4 - 4 - 79 - 79
Application for APEC Business Travel Card [Remark 6] - - - - - 410 - 410 - 12,644 - 12,644
Application for an Entry Permit to Visit the Hong Kong Special Administrative Region from Taiwan (One Entry / Multiple Entries) [Remark 6] - - - - - 6 - 6 - 369 - 369
Application for Taking Up Internship from Non-Local Students in Sub-degree Local Programmes [Remark 6] - - - - - 3 - 3 - 16 - 16
Application for a Transfer of Endorsement [Remark 6] - - - - - 49 - 49 - 900 - 900
Miscellaneous Applications related to Birth Registration and Marriage Registration [Remark 7] - - - - - 0 - 0 - 198 - 198
Application for Entry to Hong Kong under the Top Talent Pass Scheme [Remark 7] - - - - - 2,787 - 2,787 - 128,151 - 128,151
Birth Registration (Submit Information Required for Registration of Birth) [Remark 8] - - - - - - - - - 6,833 - 6,833
Birth Registration (Sign Register Form of Births) [Remark 8] - - - - - - - - - 6,181 - 6,181
Death Registration (Submit Information Required for Registration of Death) [Remark 8] - - - - - - - - - 126 - 126
Death Registration (Sign Register Form of Death) [Remark 8] - - - - - - - - - 99 - 99
Submission of Revised Schedule of Accommodation and Domestic Duties [Remark 9] - - - - - - - - - 1,539 - 1,539
Application for Unconditional Stay in Hong Kong (Applicable to Persons/Dependants Admitted under Capital Investment Entrant Scheme) [Remark 9] - - - - - - - - - 892 - 892
Notification of Termination of Employment Contract / Studies [Remark 12] - - - - - - - - - 77 - 77
Total 253,742 3,835,646 154,685 4,244,073 190,265 5,475,989 167,020 5,833,274 99,594 9,522,108 240,087 9,861,789

Remark(s):

  1. This service was implemented on 30 April 2021.
  2. These services were implemented on 28 December 2021.
  3. This service was implemented on 21 June 2022.
  4. This service was implemented on 19 July 2022.
  5. This service was implemented on 4 November 2022.
  6. These services were implemented on 29 November 2022.
  7. These services were implemented on 28 December 2022.
  8. These services were implemented on 31 March 2023.
  9. These services were implemented on 5 May 2023.
  10. These services were implemented on 1 August 2023.
  11. These services were implemented on 8 August 2023.
  12. This service was implemented on 6 October 2023.