Note(s):

• In 2019, there were 14,646 letters of appreciation and note of thanks, 5 justified complaints, 1 undetermined complaint, and 4 unjustified complaints.
• In 2020, there were 9,584 letters of appreciation and note of thanks, 3 justified complaints, 0 undetermined complaint, and 3 unjustified complaints.
• In 2021, there were 9,871 letters of appreciation and note of thanks, 1 justified complaint, 0 undetermined complaint, and 1 unjustified complaint.

Remark(s):
Including “Justified” and “Partially Justified”