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Our Vision, Mission and Values / Foreword
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Chapter 1 - Management and Support Branch
- Management and Support Branch
- Departmental Management Division
- Recruitment Exercise
- Career Development
- Training
- Immigration Service Institute of Training and Development
- Induction Training
- In-service Training
- Other Training
- Overseas Training and Exchange Programme
- Mainland Training and Exchange Programme
- Customer Service and Mediation Workshop/Mediation and Communication Workshop
- Tactical Training
- Building a Supportive Team Programme/Team Building Programme for Frontline Staff
- Delighting Your Work Programme
- Training Programme on ‘Screening of Non-refoulement Claims under Unified Screening Mechanism (USM)’
- Psychological First Aid Course
- e-Learning and ISITD Homepage
- Youth Training
- Teachers’ Training Camp
- Guide on Conduct and Discipline
- Welfare and Recreation
- Management Audit
- Awards and Commendations
- Communications and Public Affairs
- Information and Liaison
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Chapter 2 - Visa and Policies Branch
- Immigration Autonomy
- Visa and Entry Permit System
- Visa and Policies Branch
- Entry for Visit
- Initiatives to Enhance Travel Convenience for Visitors
- Enhancement Measures on Admission Schemes for Talent, Professionals and Entrepreneurs
- Entry for Employment
- Entry for Study
- Capital Investment Entrant Scheme (CIES)
- Quality Migrant Admission Scheme (QMAS)
- Admission Scheme for the Second Generation of Chinese Hong Kong Permanent Residents (ASSG)
- Entry of Dependants
- Entry of One-way Permit Holders
- Certificate of Entitlement Scheme
- Appointment Booking Service for Extension of Stay Application
- Online Submission of Application for Extension of Stay
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Chapter 3 - Control Branch
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Chapter 4 - Personal Documentation Branch
- Personal Documentation Branch
- Registration of Persons
- Right of Abode in HKSAR
- Visa-free Lobbying for HKSAR Passport Holders
- Assistance Provided to Hong Kong Residents in Distress Outside Hong Kong
- Commencement of Operation of the Immigration Division of the Hong Kong Economic and Trade Office in Wuhan (WHETO)
- Registration of Outbound Travel Information (ROTI)
- Immigration Branch Offices
- Hong Kong Travel Documents
- Chinese Nationality
- Registration of Births, Deaths and Marriages
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Chapter 5 - Enforcement Branch
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Chapter 6 - Removal Assessment and Litigation Branch
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Chapter 7 - Information Systems Branch
- Information Systems Branch
- Systems in Operation
- Immigration Control System (ICONS)
- Smart Identity Card System (SMARTICS)
- Electronic Passport (e-Passport) System
- Application and Investigation Easy System (APPLIES) and Electronic Records Programme (ERP)
- Pre-arrival Registration for Taiwan Residents and Indian Nationals
- Travel Pass Issuing System
- Asia-Pacific Economic Co-operation (APEC) Business Travel Card Issuing System
- Government Office Automation (GOA) System
- Government-to-Employee (G2E) Applications
- Operations and Administration Support Information System (OASIS)
- Electronic Records (Administrative) System (e-Records(Adm))
- Intranet
- Immigration Department’s Homepage
- Data Warehousing Information System (DWIS)
- Mobile Application (Mobile App)
- Records and Data Management
- Electronic Services
- Implementation of the Third Information Systems Strategy (ISS-3)
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Chapter 8 - Identity Card Branch
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Chapter 9 - Green Management
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Chapter 10 - Commitment to Service Excellence and Sustainable Development
- Performance Pledges
- Immigration Department Users’ Committee
- Performance
- Quality Service
- Immigration Department Homepage
- Immigration Mobile Application
- ‘Hong Kong Immigration Department’ YouTube Channel
- Courtesy Campaign
- 2017 Hong Kong International Airport Customer Service Excellence Programme Award
- Civil Service Outstanding Service Award Scheme 2017
- The Ombudsman’s Awards 2017
- The Secretary for the Civil Service (SCS)’s Commendation Award Scheme 2017
- Caring Organisation
- Customer Feedback
- Assistance to Persons with Disabilities
- Sustainable Development
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Appendices
- Rank Insignia and Accessories for the Immigration Service
- Senior Management and Core Structure of Immigration Department
- Organisation Chart of Immigration Department
- Establishment and Strength
- Statistics on Visas/ Entry Permits Issued
- Overall Passenger Traffic Statistics
- Statistics on Passenger Traffic by Control Point
- Statistics on Incoming Visitors by Country/Territory of Residence
- Statistics on Cross-boundary Passenger Traffic
- Number of Hong Kong Identity Cards Issued
- Registration of Births, Deaths and Marriages Services Statistics
- Countries / Territories which have Agreed to Grant Visa-free Access / Visa-on-arrival to HKSAR Passport Holders
- Enforcement Branch Statistics
- Torture/Non-refoulement Claim Cases
- Statistics on Surrendered Minor/ Pregnant Illegal Immigrants (II) from the Mainland
- Statistics on Illegal Immigrants from the Mainland
- Statistics on Forged Travel Documents Detected in Hong Kong
- Electronic Service Application Statistics
- Training Courses for Staff
- Appreciation and Review Findings on Complaints
- Our Vision, Mission and Values / Foreword / Event Highlights
- Chapter 1 - Management and Support Branch
- Chapter 2 - Visa and Policies Branch
- Chapter 3 - Control Branch
- Chapter 4 - Personal Documentation Branch
- Chapter 5 - Enforcement Branch
- Chapter 6 - Removal Assessment and Litigation Branch
- Chapter 7 - Information Systems Branch
- Chapter 8 - Identity Card Branch
- Chapter 9 - Green Management
- Chapter 10 - Commitment to Service Excellence and Sustainable Development
- Appendices
