Immigration Department Annual Report 2022

Appendix 19 - Appreciation and Review Findings on Complaints

(as at 31 December 2022)

Note(s):

In 2020, there were 9,584 letters of appreciation and note of thanks, 3 justified complaints, 0 undetermined complaint, and 3 unjustified complaints.
In 2021, there were 9,871 letters of appreciation and note of thanks, 1 justified complaint, 0 undetermined complaint, and 1 unjustified complaint.
In 2022, there were 8,854 letters of appreciation and note of thanks, 2 justified complaints, 0 undetermined complaint, and 2 unjustified complaints.

Remark(s):
Including “Justified” and “Partially Justified”