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Appendix 17 - Electronic Service Application Statistics


Application Type 2020 2021 2022
Mobile
Application		 Internet Phone Total Mobile
Application		 Internet Phone Total Mobile
Application		 Internet Phone Total
Particular Search of Birth Records - 5,317 - 5,317 - 2,380 - 2,380 - 2,267 - 2,267
General Search of Birth Records - 325 - 325 - 149 - 149 - 150 - 150
Certified Copy of Birth Certificate - 8,675 - 8,675 - 5,213 - 5,213 - 5,166 - 5,166
Particular Search of Death Records - 935 - 935 - 947 - 947 - 1,161 - 1,161
General Search of Death Records - 211 - 211 - 276 - 276 - 297 - 297
Certified Copy of Death Certificate - 912 - 912 - 1,372 - 1,372 - 1,457 - 1,457
Search of Marriage Records & Certified Copy of Marriage Certificate - 5,256 - 5,256 - 5,500 - 5,500 - 5,395 - 5,395
Appointment for Identity Card Application (Registration of Persons Offices) 47,973 532,863 19,235 600,071 52,299 502,326 17,214 571,839 62,051 469,279 14,616 545,946
Appointment for Replacement of Identity Cards (Territory-wide Identity Card Replacement Exercise) 70,862 697,953 61,045 829,860 189,086 1,870,308 47,687 2,107,081 103,345 2,121,919 30,679 2,255,943
Appointment for Giving Notice of Intended Marriage - 40,816 4,302 45,118 - 39,727 2,951 42,678 - 43,669 3,456 47,125
Appointment for Applying for HKSAR Travel Documents 5,957 93,214 4,350 103,521 4,977 99,165 2,701 106,843 7,725 169,041 3,927 180,693
Appointment for Applying for Extension of Stay (except Visitors and some Application Types) - 204,541 5,207 209,748 - 121,832 2,967 124,799 - 71,372 1,809 73,181
Notification of Pre-mature Termination of Employment Contract of Foreign Domestic Helper - 3,164 - 3,164 - 4,869 - 4,869 - 8,439 - 8,439
Application for HKSAR Passport 4,592 69,626 - 74,218 4,812 124,205 - 129,017 12,027 298,915 - 310,942
Application for Access to Information of Immigration Department - 519 - 519 - 325 - 325 - 395 - 395
Appointment for Birth Registration - 49,356 13,687 63,043 - 51,917 8,828 60,745 - 42,411 5,840 48,251
Reporting Immigration Offences - 1,019 - 1,019 - 1,288 - 1,288 - 1,141 - 1,141
Application for Verification of Eligibility for Permanent Identity Card (including Supplementary Documents Submission & Change/ Enquiry about Appointment for Document Verification Relating to Verification of Eligibility for Permanent Identity Card) - 77,816 18,365 96,181 - 80,635 13,036 93,671 - 79,368 11,751 91,119
Submission of Information Required for Registration of Marriage - 9,591 - 9,591 - 10,068 - 10,068 - 10,856 - 10,856
Appointment for Collection of HKSAR Passport or Document of Identity for Visa Purposes 3,754 54,554 8,848 67,156 2,568 67,839 6,484 76,891 5,117 114,500 10,964 130,581
Enquiry about the Status of Application Relating to Verification of Eligibility for Permanent Identity Card - 74,391 11,262 85,653 - 92,115 9,914 102,029 - 109,834 9,552 119,386
Enquiry about the Status of Application Relating to Hong Kong Visas - 637,199 74,189 711,388 - 545,213 42,903 588,116 - 899,486 74,426 973,912
Application for Extension of Stay and Submission of Supplementary Documents - 66,041 - 66,041 - 177,703 - 177,703 - 345,190 - 345,190
Submission of Information Required for Registration of Birth - 13,418 - 13,418 - 14,955 - 14,955 - 13,525 - 13,525
Pre-arrival Registration for Taiwan Residents - 16,298 - 16,298 - 1,433 - 1,433 - 14,955 - 14,955
Application for Entry Visa under the Admission Scheme for the Second Generation of Chinese Hong Kong Permanent Residents - 50 - 50 - 44 - 44 - 137 - 137
Application for Certificate of Absence of Marriage Record - 3,170 - 3,170 - 4,966 - 4,966 - 6,048 - 6,048
Pre-arrival Registration for Indian Nationals - 23,414 - 23,414 - 2,415 - 2,415 - 33,256 - 33,256
Application for Immigration Arrangements for Non-local Graduates [Remark 1] - 5,877 - 5,877 - 4,714 - 4,714 - 9,920 - 9,920
Application for Entry Visa for New Foreign Domestic Helper [Remark 2] - - - - - 845 - 845 - 2,659 - 2,659
Online Payment (for “e-Visa”, Application of Search of Birth/Death/Marriage Records and/or Certified Copies of Such Records and Application for Certificate of Absence of Marriage) [Remark 3] - - - - - 400 - 400 - 478,453 - 478,453
“e-Visa” Enquiry [Remark 3] - - - - - 502 - 502 - 106,661 - 106,661
Assistance to Hong Kong Residents Unit - Online Assistance Request Form [Remark 4] - - - - - - - - - 889 - 889
Application for Certificate of Exemption [Remark 5] - - - - - - - - - 196 - 196
Application for Amendment of Registered Particulars of Hong Kong Identity Card [Remark 6] - - - - - - - - - 227 - 227
Application for Entry for Employment as Professionals in Hong Kong under the General Employment Policy or Admission Scheme for Mainland Talents and Professionals [Remark 7] - - - - - - - - - 195 - 195
Application for Entry for Employment under Technology Talent Admission Scheme [Remark 7] - - - - - - - - - 1 - 1
Application for Entry to Hong Kong under the Quality Migrant Admission Scheme [Remark 7] - - - - - - - - - 2,284 - 2,284
Application for Entry for Investment as Entrepreneurs [Remark 7] - - - - - - - - - 6 - 6
Application for Entry for Training [Remark 7] - - - - - - - - - 24 - 24
Application for Working Holiday Visa of the Hong Kong Special Administrative Region [Remark 7] - - - - - - - - - 27 - 27
Application for an Entry Permit for Mainland Fisherman Deckhands [Remark 7] - - - - - - - - - 0 - 0
Application for Entry for Study [Remark 7] - - - - - - - - - 3 - 3
Application for Entry for Residence as Dependants [Remark 7] - - - - - - - - - 648 - 648
Application for Entry for Employment as Imported Workers under the Supplementary Labour Scheme [Remark 7] - - - - - - - - - 1 - 1
Application for Entry for Visit / Transit [Remark 7] - - - - - - - - - 907 - 907
Application for the Hong Kong Special Administrative Region Travel Pass [Remark 7] - - - - - - - - - 4 - 4
Application for APEC Business Travel Card [Remark 7] - - - - - - - - - 410 - 410
Application for an Entry Permit to Visit the Hong Kong Special Administrative Region from Taiwan (One Entry / Multiple Entries) [Remark 7] - - - - - - - - - 6 - 6
Application for Taking Up Internship from Non-Local Students in Sub-degree Local Programmes - - - - - - - - - 3 - 3
Application for a Transfer of Endorsement [Remark 7] - - - - - - - - - 49 - 49
Miscellaneous Applications related to Birth Registration and Marriage Registration [Remark 8] - - - - - - - - - 0 - 0
Application for Entry to Hong Kong under the Top Talent Pass Scheme [Remark 8] - - - - - - - - - 2,787 - 2,787
Total 133,138 2,696,521 220,490 3,050,149 253,742 3,835,646 154,685 4,244,073 190,265 5,475,989 167020 5,833,274

Remark(s):

  1. This service was implemented on 24 June 2020.
  2. This service was implemented on 30 April 2021.
  3. These services were implemented on 28 December 2021.
  4. This service was implemented on 21 June 2022.
  5. This service was implemented on 19 July 2022.
  6. This service was implemented on 4 November 2022.
  7. These services were implemented on 29 November 2022.
  8. These services were implemented on 28 December 2022.