Appendix 19 - Appreciation and Review Findings on Complaints
(as at 31 December 2020)
Review findings by the Complaints Review Working Party on complaints received from 2018 to 2020
| Year |
Review Findings |
Total No. of
Review |
| Justified[Remark 1] |
Undetermined |
Unjustified |
| 2018 |
4 |
2 |
1 |
7 |
| 2019 |
5 |
1 |
4 |
10 |
| 2020 |
3 |
0 |
3 |
6 |
Note(s):
- In 2018, there were 4,505 letters of appreciation and note of thanks, 4 justified complaints, 2 undetermined complaints, and 1 unjustified complaint.
- In 2019, there were 14,646 letters of appreciation and note of thanks, 5 justified complaints, 1 undetermined complaint, and 4 unjustified complaints.
- In 2020, there were 9,584 letters of appreciation and note of thanks, 3 justified complaints, 0 undetermined complaint, and 3 unjustified complaints.
Remark(s):
- Including “Justified” and “Partially Justified”
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