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Appendix 17 - Electronic Service Application Statistics


Application Type 2018 2019 2020
Mobile Application Internet Phone Total Mobile Application Internet Phone Total Mobile Application Internet Phone Total
Particular Search of Birth Records - 1,371 - 1,371 - 3,728 - 3,728 - 5,317 - 5,317
General Search of Birth Records - 90 - 90 - 196 - 196 - 325 - 325
Certified Copy of Birth Certificate - 2,007 - 2,007 - 6,125 - 6,125 - 8,675 - 8,675
Particular Search of Death Records - 545 - 545 - 604 - 604 - 935 - 935
General Search of Death Records - 100 - 100 - 98 - 98 - 211 - 211
Certified Copy of Death Certificate - 524 - 524 - 612 - 612 - 912 - 912
Search of Marriage Records & Certified Copy of Marriage Certificate - 2,776 - 2,776 - 4,343 - 4,343 - 5,256 - 5,256
Appointment for Registration of Hong Kong Smart Identity Card [Remark 1] - 427,798 63,473 491,271 - - - - - - -
Appointment for Identity Card Application (Registration of Persons Offices) [Remark 2] 933 30,717 3,842 35,492 77,886 1,068,589 57,840 1,204,315 47,973 532,863 19,235 600,071
Appointment for Replacement of Identity Cards (Territory-wide Identity Card Replacement Exercise) [Remark 3] 2,980 7,885 435 11,300 405,382 2,227,046 170,157 2,802,585 70,862 697,953 61,045 829,860
Appointment for Giving Notice of Intended Marriage - 58,685 17,792 76,477 - 56,494 14,860 71,354 - 40,816 4,302 45,118
Appointment for Applying for HKSAR Travel Documents [Remark 4] - 445,585 82,357 527,942 12,251 385,958 34,118 432,327 5,957 93,214 4,350 103,521
Appointment for Applying for Extension of Stay (except Visitors and some Application Types) - 205,597 9,575 215,172 - 220,830 7,176 228,006 - 204,541 5,207 209,748
Notification of Pre-mature Termination of Employment Contract of Foreign Domestic Helper - 1,195 - 1,195 - 1,410 - 1,410 - 3,164 - 3,164
Application for HKSAR Passport [Remark 4] - 69,069 - 69,069 8,520 106,084 - 114,604 4,592 69,626 - 74,218
Application for Access to Information of Immigration Department - 163 - 163 - 163 - 163 - 519 - 519
Appointment for Birth Registration - 50,546 30,500 81,046 - 53,677 25,640 79,317 - 49,356 13,687 63,043
Reporting Immigration Offences - 298 - 298 - 329 - 329 - 1,019 - 1,019
Application for Verification of Eligibility for Permanent Identity Card (including Supplementary Documents Submission & Change/ Enquiry about Appointment for Document Verification Relating to Verification of Eligibility for Permanent Identity Card) - 69,712 23,865 93,577 ,- 92,917 28,551 121,468 ,- 77,816 18,365 96,181
Submission of Information Required for Registration of Marriage - 5,908 - 5,908 - 5,518 - 5,518 - 9,591 - 9,591
Appointment for Collection of HKSAR Passport or Document of Identity for Visa Purposes [Remark 4] - 190,198 47,254 237,452 5,625 175,128 26,977 207,730 3,754 54,554 8,848 67,156
Enquiry about the Status of Application Relating to Verification of Eligibility for Permanent Identity Card - 92,677 16,332 109,009 - 95,503 18,373 113,876 - 74,391 11,262 85,653
Enquiry about the Status of Application Relating to Hong Kong Visas - 857,555 120,758 978,313 - 951,454 103,880 1,055,334 - 637,199 74,189 711,388
Application for Extension of Stay and Submission of Supplementary Documents (except Visitors and some Application Types) - 21,905 - 21,905 ,- 21,747 - 21,747 ,- 66,041 - 66,041
Submission of Information Required for Registration of Birth - 7,145 - 7,145 - 6,763 - 6,763 - 13,418 - 13,418
Pre-arrival Registration for Taiwan Residents - 505,521 - 505,521 - 351,086 - 351,086 - 16,298 - 16,298
Application for Entry Visa under the Admission Scheme for the Second Generation of Chinese Hong Kong Permanent Residents - 71 - 71 - 62 - 62 - 50 - 50
Application for Certificate of Absence of Marriage Record - 2,984 - 2,984 - 3,560 - 3,560 - 3,170 - 3,170
Pre-arrival Registration for Indian Nationals - 418,940 - 418,940 - 358,190 - 358,190 - 23,414 - 23,414
Application for Immigration Arrangements for Non-local Graduates (IANG) [Remark 5] - - - - - - - - - 5,877 - 5,877
Total 3,913 3,438,965 411,906 3,897,663 509,664 6,198,214 487,572 7,195,450 133,138 2,696,521 220,490 3,050,149

Remark(s):

  1. This service was replaced by“Appointment for Identity Card Application (Registration of Persons Offices)”on 29 October 2018.
  2. This service and its mobile application version were implemented on 29 October 2018.
  3. This service and its mobile application version were implemented on 17 December 2018.
  4. The mobile application version was implemented on 14 May 2019.
  5. This service was implemented on 24 June 2020.