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Appendix 18 - Electronic Service Application Statistics

2014 2015 2016
Application Type Internet Phone Total Internet Phone Total Internet Phone Total
Particular Search of Birth Records1 746 - 746 839 - 839 757 - 757
General Search of Birth Records1 53 - 53 37 - 37 43 - 43
Certified Copy of Birth Certificate1 1,146 - 1,146 1,345 - 1,345 1,267 - 1,267
Particular Search of Death Records1 257 - 257 267 - 267 277 - 277
General Search of Death Records1 39 - 39 59 - 59 44 - 44
Certified Copy of Death Certificate1 359 - 359 389 - 389 356 - 356
Search of Marriage Records & Certified Copy of Marriage Certificate1 1,812 - 1,812 1,773 - 1,773 1,696 - 1,696
Appointment for Registration of Hong Kong Smart Identity Card2 438,452 69,311 507,763 433,724 70,604 504,328 452,398 74,386 526,784
Appointment for Giving Notice of Intended Marriage2 75,228 22,700 97,928 66,964 20,240 87,204 66,902 19,364 86,266
Appointment for Applying for HKSAR Travel Documents3 481,362 99,232 580,594 456,309 84,839 541,148 439,117 79,295 518,412
Appointment for Applying for Extension of Stay (except Visitors and some Application Types)3 151,659 13,384 165,043 164,361 13,523 177,884 189,166 12,757 201,923
Notification of Pre-mature Termination of Employment Contract of Foreign Domestic Helper4 1,066 - 1,066 678 - 678 729 - 729
Application for HKSAR Passport (for Applicants Aged 11 or Above)5 62,525 - 62,525 65,870 - 65,870 61,813 - 61,813
Application for Access to Information of Immigration Department6 61 - 61 76 - 76 77 - 77
Appointment for Birth Registration7 49,918 47,307 97,225 50,143 43,497 93,640 53,653 40,053 93,706
Reporting Immigration Offences8 102 - 102 82 - 82 105 - 105
Application for Verification of Eligibility for Permanent Identity Card (including Supplementary Documents Submission & Change/ Enquiry about Appointment for Document Verification Relating to Verification of Eligibility for Permanent Identity Card)9 40,660 20,839 61,499 47,601 24,250 71,851 51,371 24,560 75,931
Submission of Information Required for Registration of Marriage10 6,135 - 6,135 4,704 - 4,704 4,004 - 4,004
Appointment for Collection of HKSAR Passport or Document of Identity for Visa Purposes11 210,476 74,664 285,140 216,646 72,209 288,855 200,583 60,406 260,989
Enquiry about the Status of Application Relating to Verification of Eligibility for Permanent Identity Card11 56,434 14,532 70,966 66,587 18,492 85,079 63,581 17,913 81,494
Enquiry about the Status of Application Relating to Hong Kong Visas11 642,297 172,702 814,999 717,592 190,939 908,531 985,560 224,648 1,210,208
Application for Extension of Stay and Submission of Supplementary Documents (except Visitors and some Application Types)12 12,918 - 12,918 13,711 - 13,711 17,804 - 17,804
Submission of Information Required for Registration of Birth13 7,129 - 7,129 6,013 - 6,013 5,443 - 5,443
Pre-arrival Registration for Taiwan Residents14 502,406 - 502,406 515,094 - 515,094 550,006 - 550,006
Pre-enrolment for the e-Channel Service for holders of the Republic of Korea passport115 4,996 - 4,996 4,481 - 4,481 3,539 - 3,539
Application for Entry Visa under the Admission Scheme for the Second Generation of Chinese Hong Kong Permanent Residents16 - - - 76 - 76 71 - 71
Application for Certificate of Absence of Marriage Record17 - - - - - - 881 - 881
Pre-arrival Registration for Indian Nationals18 - - - - - - 2,839 - 2,839
Total 2,748,236 534,671 3,282,907 2,835,421 538,593 3,374,014 3,154,082 553,382 3,707,464

Remarks:

  1. Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since 30 October 2007.
  2. Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since 2 January 2008.
  3. Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since 2 January 2008, and the services were extended to the Immigration Headquarters since 30 November 2009.
  4. Service previously provided under Electronic Service Delivery (ESD) Scheme was provided under GovHK website since 18 January 2008.
  5. Service was provided under GovHK website since 22 December 2007.
  6. Service was provided under GovHK website since 29 September 2008.
  7. Service was provided under GovHK website since 3 November 2008.
  8. Service was provided under GovHK website since 30 January 2009.
  9. Service was provided under GovHK website since 27 February 2009.
  10. Service was provided under GovHK website since 21 September 2009.
  11. Services were provided under GovHK website since 30 November 2009.
  12. Service was provided under GovHK website since 26 May 2010.
  13. Service was provided under GovHK website since 24 Febuary 2012.
  14. Service was provided under GovHK website since 1 September 2012.
  15. Service was provided under GovHK website since 12 December 2013 and pre-enrolment for the e-Channel Service for holders of the Republic of Korea passport was not required starting from 22 August 2016.
  16. Service was provided under GovHK website since 4 May 2015.
  17. Service was provided under GovHK website since 26 August 2016.
  18. Service was provided under GovHK website since 19 December 2016.