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Our Vision, Mission and Values / Foreword / Event Highlights
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Chapter 1 - Visa and Policies Branch
- Immigration Autonomy
- Visa and Entry Permit System
- Visa and Policies Branch
- Entry for Visit
- New Initiatives to Enhance Travel Convenience for Visitors
- Enhancement Measures on Admission Schemes for Talent, Professionals and Entrepreneurs
- Entry for Employment
- Entry for Study
- Capital Investment Entrant Scheme
- Quality Migrant Admission Scheme
- Admission Scheme for the Second Generation of Chinese Hong Kong Permanent Residents
- Entry of Dependants
- Entry of One-way Permit Holders
- Certificate of Entitlement Scheme
- Appointment Booking Service for Extension of Stay Application
- Online Submission of Application for Extension of Stay
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Chapter 2 - Control Branch
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Chapter 3 - Personal Documentation Branch
- Personal Documentation Branch
- Registration of Persons
- Hong Kong Identity Cards
- Smart Identity Card
- Registration for Identity Cards
- Replacement for Identity Cards
- One-stop-shop Service for the One-way Permit Entrants
- Channelling of Applicants
- Round-the-clock Appointment Booking System
- Certificate of Registered Particulars
- Registration of Persons Records
- Territory-wide Smart Identity Card Replacement Exercise
- Right of Abode in HKSAR
- Visa-free Lobbying for HKSAR Passport Holders
- Assistance Provided to Hong Kong Residents in Distress Outside Hong Kong
- Registration of Outbound Travel Information (ROTI)
- Immigration Branch Offices
- Hong Kong Travel Documents
- Chinese Nationality
- Births, Deaths and Marriage Registration
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Chapter 4 - Enforcement and Removal Assessment Branch
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Chapter 5 - Information Systems Branch
- Information Systems Branch
- Systems in Operation
- Automated Passenger and Vehicle Clearance Systems (e-Channel)
- Entry / Exit Processing and Records System (EXPRESS)
- Deployment Information and Command System (DICS)
- Face Recognition System (FACES)
- Smart Identity Card System (SMARTICS)
- Electronic Passport (e-Passport) System
- Application and Investigation Easy System (APPLIES) and Electronic Records Programme (ERP)
- Pre-arrival Registration for Taiwan Residents
- Travel Pass Issuing System
- Asia-Pacific Economic Co-operation (APEC) Business Travel Card Issuing System
- Government Office Automation (GOA) System
- Government-to-Employee (G2E) Applications
- Operations and Administration Support Information System (OASIS)
- Electronic Records (Administrative) System (e-Records(Adm))
- Intranet
- Immigration Department's Homepage
- Data Warehousing Information System (DWIS)
- Mobile Applications (Mobile App)
- Records and Data Management
- Electronic Services
- Implementation of the Third Information Systems Strategy (ISS-3)
- Achievements
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Chapter 6 - Management and Support Branch
- Management and Support Branch
- Departmental Management Division
- Recruitment Exercise
- Career Development
- Training
- Immigration Service Institute of Training and Development
- Induction Training
- In-service Training
- Other Training
- Overseas Training and Exchange Programme
- Mainland Training and Exchange Programme
- Customer Service Training Workshop
- Tactical Training
- Team Building Programme
- Delighting Your Work Programm
- e-Learning and ISITD Homepage
- Youth Training
- Teachers’ Training Camp
- Guide on Conduct and Discipline
- Welfare and Recreation
- Management Audit
- Awards and Commendations
- Communications and Public Affairs
- Information and Liaison
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Chapter 7 - Green Management
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Chapter 8 - Commitment to Service Excellence and Sustainable Development
- Performance Pledges
- Immigration Department Users' Committee
- Performance
- Customer Service
- Immigration Department Homepage
- Courtesy Campaign
- 2015 Skytrax Award for Best Airport Immigration Service
- 2015 Hong Kong International Airport Customer Service Excellence Programme
- Customer Feedback
- Assistance to Persons with Disabilities
- The Ombudsman's Awards 2015
- The Secretary for the Civil Service (SCS)'s Commendation Award Scheme 2015
- Caring Organisation
- Sustainable Development
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Appendices
- Rank Insignia and Accessories for the Immigration Service
- Senior Management and Core Structure of Immigration Department
- Organisation Chart of Immigration Department
- Establishment and Strength
- Statistics on Visas / Entry Permits Issued
- Overall Passenger Traffic Statistics
- Statistics on Passenger Traffic by Control Point
- Statistics on Incoming Visitors by Country / Territory of Residence
- Statistics on Cross-boundary Passenger Traffic
- Number of Hong Kong Identity Cards Issued
- Births, Deaths and Marriage Registration Services Statistics
- Countries and Territories which have Agreed to Grant Visa-free Access / Visa-on-arrival to HKSAR Passport Holders
- Enforcement and Removal Assessment Branch Statistics
- Statistics on Surrendered Minor / Pregnant Illegal Immigrants (II) from the Mainland
- Statistics on Illegal Immigrants from the Mainland
- Statistics on Forged Travel Documents Detected in Hong Kong
- Electronic Service Application Statistics
- Training Courses for Staff
- Appreciation and Review Findings on Complaints
