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Appendix 17 - Electronic Service Application Statistics

2013 2014 2015
Application Type Internet Phone Total Internet Phone Total Internet Phone Total
Particular Search of Birth Record1 760 - 760 746 - 746 839 - 839
General Search of Birth Record1 45 - 45 53 - 53 37 - 37
Copy of Birth Certificate1 1,019 - 1,019 1,146 - 1,146 1,345 - 1,345
Particular Search of Death Record1 276 - 276 257 - 257 267 - 267
General Search of Death Record1 43 - 43 39 - 39 59 - 59
Copy of Death Certificate1 314 - 314 359 - 359 389 - 389
Search & Copy of Marriage Certificate1 1,565 - 1,565 1,812 - 1,812 1,773 - 1,773
Appointment Booking for Registration of Identity Card2 440,776 79,062 519,838 438,452 69,311 507,763 433,724 70,604 504,328
Appointment Booking for Giving of Notice of Intended Marriage2 69,084 21,341 90,425 75,228 22,700 97,928 66,964 20,240 87,204
Appointment Booking for Applying Travel Document (at Immigration Headquarters and Branch Offices)3 463,560 102,009 565,569 481,362 99,232 580,594 456,309 84,839 541,148
Appointment Booking for Applying Extension of Stay (at Immigration Headquarters and Branch Offices)3 142,899 14,037 156,936 151,659 13,384 165,043 164,361 13,523 177,884
Notification of Pre-mature Termination of Foreign Domestic Helpers4 954 - 954 1,066 - 1,066 678 - 678
Application for HKSAR Passport5 62,735 - 62,735 62,525 - 62,525 65,870 - 65,870
Application for Access to Information of Immigration Department6 54 - 54 61 - 61 76 - 76
Appointment Booking for Birth Registration7 44,104 43,662 87,766 49,918 47,307 97,225 50,143 43,497 93,640
Online Reporting on Immigration Offences8 87 - 87 102 - 102 82 - 82
Application for Verification of Eligibility for Permanent Identity Card (including Supplementary Document Submission & Change of / Enquiry about Appointment for Document Verification)9 54,885 37,308 92,193 40,660 20,839 61,499 47,601 24,250 71,851
Submission of Information Required for Registration of Marriage10 5,612 - 5,612 6,135 - 6,135 4,704 - 4,704
Appointment Booking for Collection of HKSAR Passport or Document of Identity for Visa Purposes11 242,707 94,256 336,963 210,476 74,664 285,140 216,646 72,209 288,855
Application Status Enquiry – for Applications Related to Verification of Eligibility for Permanent Identity Card11 57,293 16,310 73,603 56,434 14,532 70,966 66,587 18,492 85,079
Application Status Enquiry – for Applications Related to Hong Kong Visas11 595,384 145,326 740,710 642,297 172,702 814,999 717,592 190,939 908,531
Application for Extension of Stay and Submission of Supplementary Documents12 9,160 - 9,160 12,918 - 12,918 13,711 - 13,711
Online Submission of Information Required for Registration of Birth13 5,758 - 5,758 7,129 - 7,129 6,013 - 6,013
Pre-arrival Registration for Taiwan Residents14 476,288 - 476,288 502,406 - 502,406 515,094 - 515,094
Pre-enrolment for the e-Channel Service for holders of the Republic of Korea passport15 517 - 517 4,996 - 4,996 4,481 - 4,481
Application for Entry under the Admission Scheme for the Second Generation of Chinese Hong Kong Permanent Residents16 - - - - - - 76 - 76
Total 2,675,879 553,311 3,229,190 2,748,236 534,671 3,282,907 2,835,421 538,593 3,374,014

Remarks:

  1. Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since 30 October 2007.
  2. Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since 2 January 2008.
  3. Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since 2 January 2008, and the services were extended to the Immigration Headquarters since 30 November 2009.
  4. Service previously provided under Electronic Service Delivery (ESD) Scheme was provided under GovHK website since 18 January 2008.
  5. Service was provided under GovHK website since 22 December 2007.
  6. Service was provided under GovHK website since 29 September 2008.
  7. Service was provided under GovHK website since 3 November 2008.
  8. Service was provided under GovHK website since 30 January 2009.
  9. Service was provided under GovHK website since 27 February 2009.
  10. Service was provided under GovHK website since 21 September 2009.
  11. Services were provided under GovHK website since 30 November 2009.
  12. Service was provided under GovHK website since 26 May 2010.
  13. Service was provided under GovHK website since 24 Febuary 2012.
  14. Service was provided under GovHK website since 1 September 2012.
  15. Service was provided under GovHK website since 12 December 2013.
  16. Service was provided under GovHK website since 4 May 2015.