16 May 2024
The Immigration Department (ImmD) announced today (May 16) the following arrangements for the Registration of Persons (ROP) services after relocation of the Immigration Headquarters on June 11.
A spokesperson of the ImmD said, ROP – Kwun Tong Office, which is located in Manulife Financial Centre, Kwun Tong, Kowloon, will be relocated to the new Immigration Headquarters in Tseung Kwan O and renamed as ROP – Tseung Kwan O Office on June 11. Upon commencement of operation of the ROP – Tseung Kwan O Office, extension of service hours will also be provided, i.e. operating from 8am to 10pm from Monday to Saturday, and closed on Sunday and public holidays.
The last working day of ROP – Kwun Tong Office is June 8. Applicants, who have made identity card applications at ROP – Kwun Tong Office, are advised to collect their new identity cards from ROP – Kwun Tong Office on or before June 8. Starting from June 11, applicants who have not yet collected their new smart identity cards are required to collect their identity cards at the adjacent ROP – Kwun Tong (Temporary) Office. ROP - Kwun Tong (Temporary) Office will continue to provide services at the current location. The address of ROP - Kwun Tong (Temporary) Office is Office 1, 2nd Floor, Manulife Financial Centre (for registration service) and Office 1B, 3rd Floor, Manulife Financial Centre, Tower A (for collection service).
On the other hand, ROP – Hong Kong Office, which is located on the 8th Floor of the Immigration Tower in Wan Chai, will continue to provide services at the same location. The working hours and scope of services remain unchanged.
For applicants, who have applied for the Certificates of Registered Particulars or Certificates of Exemption and the location for collection is ROP – Kwun Tong Office, please collect the certificates on or before June 8. Starting from June 11, applicants who have yet to collect the mentioned certificates are required to collect their certificates at the ROP – Tseung Kwan O Office.
For details of the working hours and scope of services of ROP Offices, please see Annex. For more information about ROP services, please visit the Immigration webpage (www.immd.gov.hk/eng/faq/faq_hkic.html).
For enquiries, please contact the ImmD by calling our enquiry hotline (2824 6111), by fax (2877 7711) or by email (enquiry@immd.gov.hk).
Annex
Working Hours of Registration of Persons (ROP) Offices
| ROP Offices | Addresses | Working Hours* | |
|---|---|---|---|
| General Service Hours | Extended Service Hours | ||
| Hong Kong Office | 8th Floor, Immigration Tower, 7 Gloucester Road, Wan Chai | Monday to Friday: 8:00am - 4:30pm Saturday: 8:00am - 12:30pm |
Monday to Friday: 4:30pm - 10:00pm Saturday: 12:30pm - 10:00pm |
| Kowloon Office | 3rd Floor, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Sham Shui Po | Monday to Friday: 8:00am - 4:30pm Saturday: 8:00am - 12:30pm |
Monday to Friday: 4:30pm - 10:00pm Saturday: 12:30pm - 10:00pm |
| Tseung Kwan O Office (Commence operation from June 11, 2024) |
3rd Floor, Administration Tower (for registration service) and 1st Floor, Administration Tower (for collection service), Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O | Monday to Friday: 8:00am - 4:30pm Saturday: 8:00am - 12:30pm |
Monday to Friday: 4:30pm - 10:00pm Saturday: 12:30pm - 10:00pm |
| Kwun Tong Office (Cease operation from June 9, 2024) |
Office 3, 2nd Floor, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong | Monday to Friday: 8:00am - 12:45pm; 2:00pm - 4:30pm Saturday: 8:00am - 12:30pm |
Monday to Friday: 4:30pm - 10:00pm Saturday: 12:30pm - 10:00pm |
| Tuen Mun Office | 3rd Floor, Tuen Mun Siu Lun Government Complex, 19 Siu Lun Street, Tuen Mun | Monday to Friday: 8:00am - 12:45pm; 2:00pm - 4:30pm Saturday: 8:00am - 12:30pm |
Monday to Friday: 4:30pm - 10:00pm Saturday: 12:30pm - 10:00pm |
| Kwun Tong (Temporary) Office | Office 1, 2nd Floor, Manulife Financial Centre (registration service) and Office 1B, 3rd Floor, Manulife Financial Centre, Tower A (collection service), 223-231 Wai Yip Street, Kwun Tong | Monday to Saturday: 8:00am - 10:00pm |
|
| Fo Tan Office | Shops 405-407, 4th Floor, Jubilee Square, 2-18 Lok King Street, Fo Tan | Monday to Friday: 9:00am - 12:45pm; 2:00pm - 4:30pm Saturday: 9:00am - 12:30pm |
No extended service hours |
| Yuen Long Office | 1st Floor, Yuen Long Government Offices, 2 Kiu Lok Square, Yuen Long | Monday to Friday: 9:00am - 12:45pm; 2:00pm - 4:30pm Saturday: 9:00am - 12:30pm |
No extended service hours |
*All ROP offices are closed on Sundays and public holidays
Scope of Services of Registration of Persons (ROP) Offices
| Scope of Services | Kwun Tong (Temporary) Office | Hong Kong Office, Kowloon Office, Tuen Mun Office, Kwun Tong Office (Cease operation from June 9, 2024) and Tseung Kwan O Office (Commence operation from June 11, 2024) | Fo Tan Office and Yuen Long Office | ||||
|---|---|---|---|---|---|---|---|
| Both General and Extended Service Hours | General Service Hours | Extended Service Hours | General Service Hours | ||||
| Replacement of new smart identity cards for persons still holding the old form of smart identity card after the completion of the Territory-wide Identity Card Replacement Exercise | Kwun Tong (Temporary) Office | ✔ | Hong Kong Office, Kowloon Office, Tuen Mun Office, Kwun Tong Office (Cease operation from June 9, 2024) and Tseung Kwan O Office (Commence operation from June 11, 2024) | --- | ✔ | Fo Tan Office and Yuen Long Office | --- |
| Replacement of identity cards for persons already in possession of identity cards reaching 11 or 18 years of age | Kwun Tong (Temporary) Office | ✔ | Hong Kong Office, Kowloon Office, Tuen Mun Office, Kwun Tong Office (Cease operation from June 9, 2024) and Tseung Kwan O Office (Commence operation from June 11, 2024) | --- | ✔ | Fo Tan Office and Yuen Long Office | ✔ |
| Replacement of permanent identity cards for persons already in possession of Hong Kong Identity Cards having their eligibility for permanent identity card verified | Kwun Tong (Temporary) Office | ✔ | Hong Kong Office, Kowloon Office, Tuen Mun Office, Kwun Tong Office (Cease operation from June 9, 2024) and Tseung Kwan O Office (Commence operation from June 11, 2024) | --- | ✔ | Fo Tan Office and Yuen Long Office | ✔ |
| First registration of identity cards# | Kwun Tong (Temporary) Office | --- | Hong Kong Office, Kowloon Office, Tuen Mun Office, Kwun Tong Office (Cease operation from June 9, 2024) and Tseung Kwan O Office (Commence operation from June 11, 2024) | ✔ | --- | Fo Tan Office and Yuen Long Office | ✔ |
| Replacement of identity cards due to loss, destruction, damage or defacement | Kwun Tong (Temporary) Office | --- | Hong Kong Office, Kowloon Office, Tuen Mun Office, Kwun Tong Office (Cease operation from June 9, 2024) and Tseung Kwan O Office (Commence operation from June 11, 2024) | ✔ | --- | Fo Tan Office and Yuen Long Office | ✔ |
| Applications for amendment of registered particulars on identity card | Kwun Tong (Temporary) Office | --- | Hong Kong Office, Kowloon Office, Tuen Mun Office, Kwun Tong Office (Cease operation from June 9, 2024) and Tseung Kwan O Office (Commence operation from June 11, 2024) | ✔ | --- | Fo Tan Office and Yuen Long Office | ✔ |
| Applications for Certificate of Registered Particulars | Kwun Tong (Temporary) Office | --- | Hong Kong Office, Kowloon Office, Tuen Mun Office, Kwun Tong Office (Cease operation from June 9, 2024) and Tseung Kwan O Office (Commence operation from June 11, 2024) | ✔ | --- | Fo Tan Office and Yuen Long Office | ✔ |
| Applications for Certificate of Exemption | Kwun Tong (Temporary) Office | --- | Hong Kong Office, Kowloon Office, Tuen Mun Office, Kwun Tong Office (Cease operation from June 9, 2024) and Tseung Kwan O Office (Commence operation from June 11, 2024) | ✔ | --- | Fo Tan Office and Yuen Long Office | ✔ |
| One-stop application for issue of identity card and travel document | Kwun Tong (Temporary) Office | --- | Hong Kong Office, Kowloon Office, Tuen Mun Office, Kwun Tong Office (Cease operation from June 9, 2024) and Tseung Kwan O Office (Commence operation from June 11, 2024) | ✔ | --- | Fo Tan Office and Yuen Long Office | ✔ |
#New arrivals holding Permits for Proceeding to Hong Kong and Macao (commonly known as 'One-way Permits') should register for identity cards at the Kowloon Office.