Our Services
Applicants aged 18 or above may choose to collect their Hong Kong Special Administrative Region (HKSAR) passports in person at Passport Collection Kiosk / Personal Documentation Collection Kiosk when they submit their applications.
Please note that applicant is not eligible to use this service if he/she:
- is a holder of a damaged / non-electronic HKSAR passport or HKSAR Document of Identity for Visa Purposes (Doc/I); or
- is a holder of a 92-page HKSAR Doc/I.
The collection arrangement will be sent by Short Message Service (SMS) notification prior to the collection period. Applicant is therefore advised to provide a mobile phone number subscribed with SMS. Depending on the circumstances, applicants may still be required to collect the passports at collection counter.
The applicant must collect the new passport in person via Passport Collection Kiosk / Personal Documentation Collection Kiosk at the selected Immigration Office by producing the following documents:
- His/Her Hong Kong permanent identity card; and
- His/Her previous HKSAR passport or HKSAR Doc/I (if applicable) for cancellation.
Please refer to the following table for service hours and number of Passport Collection Kiosk / Personal Documentation Collection Kiosk at Immigration Offices.
| Office Location | Number of Passport Collection Kiosks | Number of Personal Documentation Collection Kiosks# | Working Hours of Offices* |
|---|---|---|---|
| Travel Documents (Issue) Section | - | 10 | Mon-Fri: 8:00 am to 10:00 pm |
| Immigration- Hong Kong Island Travel Documents Issuing Office |
4 | - | Mon-Fri: 9:00 am to 4:30 pm Sat: 9:00 am to 12:30 pm |
| Immigration- West Kowloon Office |
2 | - | Mon-Fri: 9:00 am to 12:45 pm & 2:00 pm to 4:30 pm Sat: 9:00 am to 12:30 pm |
| Immigration- Tuen Mun Office |
4 | - | Mon-Fri: 9:00 am to 12:45 pm & 2:00 pm to 4:30 pm Sat: 9:00 am to 12:30 pm |
*All offices are closed on Sundays and public holidays
#Personal Documentation Collection Kiosks also provide identity card collection service at the same time
| Procedures | Description | |
|---|---|---|
| 1 | Place your HK identity card according to the instructions | New Smart ID card holder (Place the card onto the document reader) Smart ID card holder  (Insert the card into the card reader) |
| 2 | Perform fingerprint verification |  |
| 3 | Declare the data submitted to be correct via fingerprint authentication (only for application submitted through the Internet / Immigration Department Mobile Application) |  |
| 4 | Insert your previous HKSAR passport or HKSAR Doc/I for cancellation if you hold such document. |   |
| 5 | Collect your new passport |  |
26-06-2024
