Foreword - Our Vision, Mission and Values / ForewordChapter 1 - Visa and PoliciesChapter 2 - Immigration ControlChapter 3 - Personal DocumentationChapter 4 - Enforcement and Torture Claim AssessmentChapter 5 - Information SystemsChapter 6 - Management and SupportChapter 7 - Green ManagementChapter 8 - Commitment to Service Excellence and Sustainable DevelopmentAppendices
 
Appendice 19

Appreciation Received By and Review Findings on
Complaints Against Immigration Service

Review findings by the Complaints Review Working Party on complaints received from 2009 to 2011

Review Findings
Year Justified Undetermined Unjustified Total No. of
Complaints
2009 8 17 48 73
2010 14 11 32 57
2011 15 3 41 59