Appendice 17

Electronic Service Application Statistics

  2008-2009 2009-2010
Application Type Internet Phone Total Internet Phone Total
Particular Search of
Birth Record 1		 206 - 206 413 - 413
General Search of
Birth Record 1		 47 - 47 48 - 48
Copy of Birth Certificate 1 593 - 593 736 - 736
Particular Search of
Death Record 1		 74 - 74 139 - 139
General Search of
Death Record 1		 34 - 34 40 - 40
Copy of Death Certificate 1 201 - 201 258 - 258
Search & Copy of
Marriage Certificate 1		 872 - 872 1 253 - 1 253
Appointment Booking for Registration of
Identity Card 2		 248 961 89 134 338 095 295 475 91 148 386 623
Appointment Booking for
Giving of Notice of
Intended Marriage 2		 23 578 10 845 34 423 54 867 17 517 72 384
Appointment Booking for Applying Travel Document
(at Immigration Headquarters and Branch Offices) 3		 154 346 63 446 217 792 237 097 60 659 297 756
Appointment Booking for Applying Extension of Stay
(at Immigration Headquarters and Branch Offices) 3		 9 015 4 072 13 087 9 325 2 456 11 781
Notification of
Pre-mature Termination of Foreign Domestic Helpers 4		 392 - 392 322 - 322
Application for HKSAR Passport 5 11 737 - 11 737 16 050 - 16 050
Application for Access
to Information of
Immigration Department 6		 32 - 32 42 - 42
Appointment Booking for Birth Registration 7 24 872 7 455 32 327 65 282 46 937 112 219
Online Reporting on Immigration Offences 8 9 - 9 56 - 56
Application for Verification of Eligibility for Permanent Identity Card (including Supplementary Document Submission & Change of / Enquiry about Appointment for Document Verification) 9 874 1 082 1 956 27 029 33 349 60 378
Submission of Information Required for Registration
of Marriage 10		 - - - 1 825 - 1 825
Appointment Booking for Collection of HKSAR Passport or Document of Identity for Visa Purposes11 - - - 18 985 7 279 26 264
Application Status Enquiry – for Applications Related to Verification of Eligibility for Permanent Identity Card11 - - - 9 541 4 991 14 532
Application Status Enquiry – for Applications Related to Hong Kong Visas11       72 959 16 583 89 542
Total 475 843 176 034 651 877 811 742 280 919 1 092 661
Daily Average 1 303.68 482.28   2 223.95 769.64  

  Remarks:
1 Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since October 30, 2007.
2 Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since January 2, 2008.
3 Services previously provided under Electronic Service Delivery (ESD) Scheme were provided under GovHK website since January 2, 2008, and the services were extended to the Immigration Headquarters since November 30, 2009.
4 Service previously provided under Electronic Service Delivery (ESD) Scheme was provided under GovHK website since January 18, 2008.
5 Service was provided under GovHK website since December 22, 2007.
6 Service was provided under GovHK website since September 29, 2008.
7 Service was provided under GovHK website since November 3, 2008.
8 Service was provided under GovHK website since January 30, 2009.
9 Service was provided under GovHK website since February 27, 2009.
10 Service was provided under GovHK website since September 21, 2009.
11 Service was provided under GovHK website since November 30, 2009.