4 September 2024
The Immigration Department (ImmD) announced today (September 4) that the extended service hours at the four designated Registration of Persons (ROP) Offices, namely the Hong Kong Office, Kowloon Office, Tseung Kwan O Office and Tuen Mun Office, will end after December 31, 2024, as planned.
Since the appointment booking period of the ROP Offices for Identity Cards Application is 96 working days, starting from September 5, members of the public may make an appointment on January 2, 2025. By that time, the four designated ROP Offices will have already ended their extended service hours and resumed normal services and working hours. Upon the end of the extended service hours, applications for replacement of new smart identity card from persons holding the old form of smart identity card will be centrally processed by the Kwun Tong (Temporary) Office. In other words, holders of the old form of smart identity card should approach the Kwun Tong (Temporary) Office for application from January 2, 2025, onwards. For details of the working hours and scope of services of the ROP Offices upon the end of the extended service hours, please refer to Annex I.
Members of the public may make an appointment for identity card application by scanning the QR codes (see Annex II) to download the ImmD mobile application or via the Internet (www.gov.hk/icbooking) and fill in the application form in advance when making the appointment for a faster and more convenient application process.
In order to ensure that members of the public can apply for identity cards in a smooth and orderly manner, members of the public should arrive at the ROP Office as scheduled for identity card services. The ROP Offices will not process applications without appointments. Applicants having an urgent need to replace their identity cards which have been lost, destroyed, damaged or defaced may visit any ROP Office without an appointment. The staff will offer assistance based on individual circumstances.
For enquiries, please contact the ImmD by calling the enquiry hotline (2824 6111), by fax (2877 7711) or by email (enquiry@immd.gov.hk).
Working hours of ROP Offices with effect from 2 January 2025
ROP Offices:
| ROP Offices | Addresses | Working Hours^ |
|---|---|---|
| Tseung Kwan O Office | 3rd Floor, Administration Tower (for registration service) and 1st Floor, Administration Tower (for collection service), Immigration Headquarters, 61 Po Yap Road, Tseung Kwan O |
Monday to Friday: Saturday: |
| Hong Kong Office | 8th Floor, Immigration Tower, 7 Gloucester Road, Wan Chai |
Monday to Friday: Saturday: |
| Kowloon Office | 3rd Floor, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Sham Shui Po |
Monday to Friday: Saturday: |
| Tuen Mun Office | 3rd Floor, Tuen Mun Siu Lun Government Complex, 19 Siu Lun Street, Tuen Mun |
Monday to Friday: Saturday: |
| Fo Tan Office | Shops 405-407, 4th Floor, Jubilee Square, 2-18 Lok King Street, Fo Tan |
Monday to Friday: Saturday: |
| Yuen Long Office | 1st Floor, Yuen Long Government Offices, 2 Kiu Lok Square, Yuen Long |
Monday to Friday: Saturday: |
| Kwun Tong (Temporary) Office | Office 1, 2nd Floor, Manulife Financial Centre (for registration service) and Office 1B, 3rd Floor, Manulife Financial Centre, Tower A (for collection service), 223-231 Wai Yip Street, Kwun Tong |
Monday to Saturday: |
^All ROP offices are closed on Sundays and public holidays
Scope of services of ROP Offices with effect from 2 January 2025
Scope of Services:
| Scope of Services | Tseung Kwan O Office, Hong Kong Office, Kowloon Office, Tuen Mun Office, Fo Tan Office and Yuen Long Office | Kwun Tong (Temporary) Office |
|---|---|---|
| Replacement of new smart identity cards for persons still holding old form of smart identity card after the completion of the Territory-wide Identity Card Replacement Exercise | --- | ✔ |
| Replacement of identity cards for persons already in possession of identity cards reaching 11 or 18 years of age | ✔ | ✔ |
| Replacement of permanent identity cards for persons already in possession of Hong Kong Identity Cards having their eligibility for permanent identity card verified | ✔ | ✔ |
| First registration of identity cards# | ✔ | --- |
| Replacement of identity cards due to loss, destruction, damage or defacement | ✔ | ✔* |
| Applications for amendment of registered particulars on identity card | ✔ | --- |
| Applications for Certificate of Registered Particulars | ✔ | --- |
| Applications for Certificate of Exemption | ✔ | --- |
| One-stop application for issue of identity card and travel document | ✔ | --- |
*Only applicable to specified service hours: 8:00am - 4:30pm from Monday to Friday and 8:00am - 12:30pm on Saturday (excluding public holidays)
#New arrivals holding Permits for Proceeding to Hong Kong and Macao (commonly known as 'One-way Permits') should register for identity cards at the Kowloon Office.
HK Immigration Department Mobile Application
Online Appointment Booking for Identity Cards Application (Registration of Persons Offices)
03-09-2024
