9 October 2023
The Immigration Department announced that members of the public who had booked but were unable to apply for identity cards at the Registration of Persons (ROP) Offices as scheduled due to Tropical Cyclone Warning Signal No. 8 today (October 9) may approach the ROP Offices concerned on any subsequent days for applications without the need to make a new appointment. It is not necessary to call for seeking confirmation on the above arrangement. However, applicants must approach the ROP Offices concerned during general ROP service hours for processing. Applicants should bring along the appointment slip, if available, or quote the telephone appointment reference code for the staff concerned to follow-up. Subject to the situation of the day, the waiting time for processing may be longer. Please refer to the Annex for the working hours and scope of services provided at the ROP Offices.
Annex I
Working Hours of Registration of Persons (ROP) Offices
Working hours* of ROP Offices:
| ROP Offices | Addresses | Working Hours* | |
|---|---|---|---|
| General ROP Services# (appointment through Immigration Department Mobile Application, website www.gov.hk/icbooking or via the 24-hour telephone booking system at (852) 2598 0888) |
Applications for replacement of identity cards for persons already in possession of Hong Kong identity cards reaching the age of 11 or 18^ and replacement of new smart identity cards under the Territory-wide Identity Card Replacement Exercise (appointment through Immigration Department Mobile Application or website www.gov.hk/icbooking) |
||
| Hong Kong Office | 8/F, Immigration Tower, 7 Gloucester Road, Wan Chai | Monday to Friday: 8:00am - 4:30pm Saturday: 8:00am - 12:30pm |
Monday to Friday: 4:30pm - 10:00pm Saturday: 12:30pm - 10:00pm |
| Kowloon Office | 3/F, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Sham Shui Po | Monday to Friday: 8:00am - 4:30pm Saturday: 8:00am - 12:30pm |
Monday to Friday: 4:30pm - 10:00pm Saturday: 12:30pm - 10:00pm |
| Kwun Tong Office | Office 3, 2/F, Manulife Financial Centre, 223-231 Wai Yip Street, Kwun Tong | Monday to Friday: 8:00am - 12:45pm 2:00pm - 4:30pm Saturday: 8:00am - 12:30pm |
Monday to Friday: 4:30pm - 10:00pm Saturday: 12:30pm - 10:00pm |
| Tuen Mun Office | 3/F, Tuen Mun Siu Lun Government Complex, 19 Siu Lun Street, Tuen Mun | Monday to Friday: 8:00am - 12:45pm 2:00pm - 4:30pm Saturday: 8:00am - 12:30pm |
Monday to Friday: 4:30pm - 10:00pm Saturday: 12:30pm - 10:00pm |
| Fo Tan Office | Shops 405-407, 4/F, Jubilee Square, 2-18 Lok King Street, Fo Tan | Monday to Friday: 9:00am - 12:45pm; 2:00pm - 4:30pm Saturday: 9:00am - 12:30pm |
No extended service hours |
| Yuen Long Office | 1/F, Yuen Long Government Offices, 2 Kiu Lok Square, Yuen Long | Monday to Friday: 9:00am - 12:45pm; 2:00pm - 4:30pm Saturday: 9:00am - 12:30pm |
No extended service hours |
* All ROP offices are closed on Sundays and public holidays
# Included processing of replacement of or first-time application for adult or juvenile identity card; replacement of identity card due to loss, destruction, damage or defacement; amendment of registered particulars on identity card; identity card applications from new arrivals; application for Certificate of Registered Particulars and Certificate of Exemption and one-stop application for issue of identity card and travel document
^ Only applicable to applicants who are already in possession of Hong Kong identity cards. Applicants reaching 11 or 18 years of age who have never registered for an identity card should make an appointment booking during normal ROP service hours for first registration of identity card.
Annex II
HK Immigration Department Mobile Application
Online Appointment Booking for Identity Cards Application
(Registration of Persons Offices)
