Publications and Press Releases

21 June 2022

The Immigration Department (ImmD) announced today (June 21) the introduction of the Online Assistance Request Form service for Hong Kong residents outside Hong Kong to seek assistance from its Assistance to Hong Kong Residents Unit (AHU).

Further to the introduction of the network data call function for the AHU's 1868 hotline, the ImmD is now providing an Online Assistance Request Form to help Hong Kong residents in distress or in need of assistance outside Hong Kong to contact the AHU. Hong Kong residents in distress outside Hong Kong may choose to, via the ImmD homepage or ImmD mobile app, submit the Online Assistance Request Form by providing brief contact information and the assistance required. The AHU will contact them as soon as possible to render practicable assistance.

Hong Kong residents can download or update the latest version of the ImmD mobile app for free from the Apple App Store, Google Play, Huawei AppGallery or the homepage of the Immigration Department: www.immd.gov.hk/eng/mobile/index.html . Tap "Contact the Assistance to Hong Kong Residents Unit" under "Popular Services" on the main page, then tap "Submit Assistance Request Form" to access the form. The Online Assistance Request Form can also be directly accessed by scanning the QR code (see Annex) or at: eservices.es2.immd.gov.hk/checkclientconfig/checkClientConfig.jsp?applicationId=807&language=en&country=US&formId=General .

With the introduction of the new Online Assistance Request Form, Hong Kong residents in distress outside Hong Kong requiring assistance may use any one of the following means to contact the AHU:

1. Call (852) 1868;
2. Call the 1868 hotline using network data via the Hong Kong Immigration Department mobile application; or
3. Submit the Online Assistance Request Form.

For details, please refer to the ImmD website www.immd.gov.hk.

Annex

Online Assistance Request Form of ImmD’s Assistance to Hong Kong Residents Unit