Publications and Press Releases

25 October 2016

The Immigration Division of the Hong Kong Economic and Trade Office in Shanghai (SHETO) of the Hong Kong Special Administrative Region (HKSAR) Government commenced operation today (October 25) to provide assistance for Hong Kong residents in the municipality of Shanghai as well as in Zhejiang, Jiangsu, Anhui and Shandong Provinces.

With the Immigration Division at the SHETO now in operation, the Hong Kong Immigration Department (ImmD) has four Immigration Divisions on the Mainland. The other three are stationed in the Beijing Office (BJO), the Economic and Trade Office in Guangdong (GDETO) and the Economic and Trade Office in Chengdu (CDETO). The Immigration Divisions provide assistance for Hong Kong residents in distress, covering matters such as loss of identity documents, accidents and casualties, and being arrested or detained for criminal offences.

Beyond the five areas covered by the SHETO, the GDETO covers Guangdong, Fujian, Hainan, Yunnan Provinces and Guangxi Zhuang Autonomous Region while the CDETO covers Sichuan, Guizhou, Shaanxi and Qinghai Provinces as well as and Chongqing municipality and Tibet. Requests for assistance from Hong Kong residents in the remaining 15 provinces, autonomous regions and municipalities on the Mainland will continue to be handled by the BJO.

In addition, to enhance services, the Immigration Division at the SHETO will handle applications for entry visas and entry permits to Hong Kong as well as provide HKSAR passport replacement services with effect from November 7. The Immigration Division at the BJO and the CDETO will also start providing HKSAR passport replacement services on the same day. ImmD is also planning to extend HKSAR passport replacement services to the Immigration Division at the GDETO.

Contact information for the Immigration Divisions of the four Mainland offices is as follows:

Beijing Office
No. 71, Di'anmen Xidajie
Xicheng District
Beijing, China
Postal code: 100009
Phone: (86 10) 6657 2880, ext. 032
Fax: (86 10) 6657 2823
Email: bjohksar@bjo-hksarg.org.cn
Website: www.bjo.gov.hk
 
Hong Kong Economic and Trade Office in Shanghai
21/F, The Headquarters Building
168 Xizang Road (M)
Huangpu District
Shanghai, China
Postal code: 200001
Phone: (86 21) 6351 2233, ext. 160
Fax: (86 21) 6351 9368
Email: enquiry@sheto.gov.hk
Website: www.sheto.gov.hk

Hong Kong Economic and Trade Office in Guangdong
Flat 7101, Citic Plaza
233 Tian He North Road
Guangzhou, China
Postal code: 510613
Phone: (86 20) 3891 1220, ext. 608
Fax: (86 20) 3877 0466
Email: general@gdeto.gov.hk
Website: www.gdeto.gov.hk

Hong Kong Economic and Trade Office in Chengdu
38/F, Tower 1, Plaza Central
8 Shuncheng Street
Yan Shi Kou
Chengdu, China
Postal code: 610016
Phone: (86 28) 8676 8301, ext. 330
Fax: (86 28) 8676 8300
Email: general@cdeto.gov.hk
Website: www.cdeto.gov.hk

Hong Kong residents who require assistance while outside Hong Kong may also call the 24-hour hotline of the Assistance to Hong Kong Residents Unit of the Immigration Department at (852) 1868.