Frequently Asked Questions

A1: You can enrol for the e-Channel service if you are:

1. aged 11 or above;
2. holding a Kingdom of Thailand passport valid for at least 6 months;
3. Has made visit(s) to the HKSAR for at least once in the past 12 months immediately before enrolment for the e-Channel service. If a Thai visitor is holding one of the following valid documents, the requirement of having made visit(s) to the HKSAR for at least once in the past 12 months can be waived:
   • HKSAR Travel Pass;
   • APEC Business Travel Card with ‘HKG’ printed on the reverse side; or
   • Frequent Flyer Programme membership card issued by airlines which have joined the Frequent Visitor Scheme (please enquire with airlines).
4. having no adverse record in the HKSAR.

A2: If you wish to enrol for the e-Channel service, you need to complete the enrolment at the enrolment office upon your visit to Hong Kong.

A3: No. You can only complete the enrolment for the e-Channel service at the enrolment offices located at the Immigration Headquarters, Hong Kong International Airport or Macau Ferry Terminal.

A4: e-Channel Enrolment Offices are located at the 7th Floor of the Immigration Headquarters, the arrival hall of the Hong Kong International Airport (after arrival counters) and Macau Ferry Terminal (before arrival counters).

Location of the Enrolment Offices at Hong Kong International Airport

Location of the Enrolment Office at Macau Ferry Terminal

A5: The opening hours of e-Channel Enrolment Offices are as follows:

A6: The enrolment process includes completing the enrolment form, collection of fingerprints and photo taking.

A7: The enrolment process will normally take around 10 - 15 minutes.

A8: You are required to present your Kingdom of Thailand passport (valid for at least 6 months) for enrolment.

A9: Normally, you will be informed of the enrolment result immediately.

A10: If there is any change on the enrolment information, including the replacement or renewal of your enrolled passport, you are required to enrol for e-Channel service again.

A11: You need to put your enrolled travel document onto the document reader at the entrance before entering the e-Channel. When the reading process has finished, you can enter the e-Channel for fingerprint verification. After successful fingerprint verification, a landing slip containing the conditions and limit of stay will be printed for your safe custody. After collecting the landing slip, which is issued upon arrival only, you can leave the e-Channel.

A12: You can use the e-Channels at all control points. The details for all control points are available through the following link.

Control Point Locations

A13: You may also choose to use the traditional counters for immigration clearance.

A14: Enrolment for the use of e-Channel is free of charge.

A15: You can continue to use the e-Channel without re-enrolment. However, you need to submit a new application under this new scheme if there is any change on the enrolment information or if your passport is replaced / renewed.

A16: You are required to enrol under this new scheme if you wish to use the e-Channel service in the HKSAR.

A17: You may apply for cancellation of the enrolment by completing the cancellation form, which can be downloaded here (Aged 16 or above) or here (Aged under 16), and return it in person to immigration staff at the e-Channel Enrolment Office in Immigration Headquarters or at any control point in the HKSAR. Upon submission of the form, you need to produce your passport for verification.

The cancellation of enrolment service is free.